Paperplane Support

Do my documents sync across my devices?

Yes, through iCloud. Sign in with the same Apple Account on each device and keep iCloud on (iOS Settings › your name › iCloud). Changes usually appear within a minute; the first sync of a large library can take longer. Settings › Account in the app shows the iCloud status.

My data doesn't sync. What can I check?

Make sure every device uses the same Apple Account, your iCloud storage isn't full and the devices are online. On a device that was offline, open Paperplane and give it a moment. If iCloud is unavailable, Settings › Account says so and offers “Open iCloud settings”.

What's free, and what does Pro add?

Creating and editing documents, clients, items, expenses, time tracking, reports and iCloud sync are free. Your first document can be sent, printed and exported as often as you like to the same client.

Pro unlocks sending, printing and exporting every document after the first one, payment receipts and bulk exports of spreadsheets, PDF archives and reports. It costs $9.99 a month or $59.99 a year (prices vary by country), renews automatically and has no free trial.

How do I restore my purchase on a new device?

Sign in with the Apple Account you subscribed with, then tap “Restore purchases” in Settings or on the upgrade screen. The subscription belongs to your Apple Account, so it works on all your devices.

How do I cancel my subscription?

Any time in the iOS Settings app › your name › Subscriptions › Paperplane, or in the app under Settings › “Manage subscription”. Pro stays active until the end of the period you paid for. Refunds are handled by Apple at reportaproblem.apple.com.

How do I export my data or keep a backup?

Open Settings › Import & Export. There you can export invoices, clients and expenses as a spreadsheet (CSV or Excel), invoice PDFs as a ZIP archive, and reports as CSV, PDF or Excel. Bulk exports are part of Pro. You can also turn on “Save sent PDFs to iCloud Drive” to keep a copy of every PDF you send.

Clients and items can be imported from CSV files, and clients from Contacts. With iCloud on, your data itself is kept in your iCloud as well as on the device.

How do I delete my data?

Settings › Account › “Delete all data” removes every business, document and client from this device and from iCloud. You'll be asked to type a word to confirm, and it can't be undone. Deleting the app removes the data stored on the device. More in the Privacy Policy.

Which languages does Paperplane support?

English, Russian, Spanish, Brazilian Portuguese, German, French, Italian, Japanese and Korean. The app follows your iPhone's language; to change it for Paperplane only, open iOS Settings › Apps › Paperplane › Language. Documents have their own language (Customize › Options), so you can send a German invoice from an English iPhone.

Can I send e-invoices (E-Rechnung) in Germany?

Yes. Open Settings › E-invoicing and turn on “E-invoicing (XRechnung)” for your business, then choose Send › “XRechnung (XML)” on an invoice in euros. Paperplane writes an XRechnung 3.0 file (EN 16931) and checks it before export; the export counts as sending the document, so the free-document and Pro rules apply. Incoming XRechnung and ZUGFeRD invoices open from Files or Mail and can be viewed for free, without turning anything on.

In Germany, businesses must be able to receive e-invoices since 2025. Issuing them becomes mandatory from 2027 for businesses with more than €800,000 turnover in the previous year, and from 2028 for all B2B invoices. Small businesses (Kleinunternehmer, §19 UStG) and invoices to consumers are exempt from the obligation to issue e-invoices; small businesses still have to be able to receive them. Whether a file meets your obligations is for your tax adviser to confirm.

Is my data private?

Yes. There's no account and no Paperplane server: documents and clients stay on your device and in your private iCloud. Details are in the Privacy Policy.

What do I need to run Paperplane?

An iPhone with iOS 18 or later.